Privacy Policy

This Privacy Policy describes how Lamps, Inc. ("Lamps," "we," "us," or "our") collects, uses, and shares information about you when you use our website at lamps.com, purchase our products, or contact our customer service team. By using our services, you agree to the practices described in this policy.

Information We Collect

We collect information you provide directly to us, information we collect automatically when you interact with our services, and information we receive from third parties.

Information You Provide

• Name, email address, and password when you create an account
• Billing and shipping address, payment information, and phone number when you make a purchase
• Communications you send us, including customer service inquiries
• Reviews, ratings, and other content you submit
• Information you provide when signing up for our newsletter or promotional communications

Automatically Collected Information

• Log data including your IP address, browser type, pages visited, and time spent
• Device information including hardware model, operating system, and unique identifiers
• Cookie and tracking technology data (see Cookies section below)
• Purchase history and browsing behavior on our platform

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping notifications and delivery updates
• Communicate with you about your account, purchases, and our services
• Send you promotional communications if you have opted in to receive them
• Personalize your experience and show you relevant products and content
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations and enforce our terms and conditions
• Improve our products, services, and overall user experience

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We share information with vendors who perform services on our behalf, such as payment processing, shipping, email delivery, and analytics.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information for any other purpose with your explicit consent.

Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and understand how you use our site.

Types of Cookies We Use

• Essential Cookies: Required for the website to function, including maintaining your shopping cart and account session.
• Analytics Cookies: Help us understand how visitors interact with our website to improve performance and content.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of our website.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. Residents of California (under CCPA) and the European Economic Area (under GDPR) have additional rights including:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information (we do not sell data)
• The right to data portability — receiving your data in a structured format
• The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at Support@lamps.com or write to us at our New York address below.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include SSL/TLS encryption for data in transit, encrypted storage for sensitive data, access controls limiting who can view your information, and regular security audits of our systems.

While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to notifying you promptly in the event of a data breach affecting your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Order information is typically retained for seven years for tax and accounting purposes. Account information is retained until you request deletion or your account has been inactive for five years.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete that information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team:

• Email: Support@lamps.com
• Address: Lamps, Inc., 22 Washington Square N, New York, NY 10011, USA
• Hours: Monday – Saturday, 9:00 AM – 6:00 PM EST

We will respond to all privacy-related inquiries within 30 days. For urgent matters, please indicate "URGENT PRIVACY REQUEST" in your email subject line.